Frequently Asked Questions - All FAQs
Please select your question category
View all frequently asked questions
Fees , Sponsorship
The student fees rate can be checked thru Bursar's portal . Click here . Rate can be differed according to your course.
Effective 1st June 2014, we have introduced cashless transactions whereby we are no longer accepting cash at our counter. All payment transactions can be made thru Bank Islam ATM Machine, EPF, Bank Islam i-Tap, Debit Card / Credit Card, Maybank ATM Machine, M2U Maybank and E-Pos Terminal . Click here for setail.
Please refer Students Fees Regulation for more detail at our portal. Please read carefully the terms and conditions . Click here.
The student account's being suspended due to penalty on outstanding student fees. Once the students make full payment, the system will automatically activate the student account.
I have question regarding payment thru ATM Bank Islam machine. Does it not applied for postgraduate student?
There are varieties of channel for making the payment. Get the brochure Postgraduate students are not bound to use only one method of payment due to the different periods of study with undergraduate students.
Any payments made thru online will be updated one day (working day) after a student make a transaction. If payment still has not been updated, students can make inquiries via email to email@example.com for undergraduate students or firstname.lastname@example.org for postgraduate students or call our office at 09-5492042/2072.
The guideline for cashless transaction can be seen in the Bursary Portal, flyers at Students Financial Unit Counter and also at in Campus ATM machine.
Any payments paid to students will be given notification via email. Students who do not receive any notification, they can make inquiries via email to email@example.com or call directly to our hotline at 09-5492054. All students are required to update their bank account number to expedite the refund prosess.
Does the receipt in the e-Comm official as the official receipt produced by the Payment Counter at Students Financial Unit?
Receipt in eComm as good as the official receipt issued at our Payment Counter. Students can print an official receipt by e-Comm students. Any dispute kindly contact our office at 09-5492042/2072/2054.
Eligibility for refund is subject to terms and condition. Registration fees will not be refunded.
i. Withdraw within 14 days from registration date
Refundable except registration fees and hostel fees (please refer Student Fees Regulation)
ii. Withdraw after 14 days from registration date
Not entitle for any refund
You should read carefully our Students Fees Regulation. Click here
Deferment of Study
Students whose application for deferment of study are approved by the University Authority at any semester must settle the fees as follows :
i. For student who defer their study within 14days of the semester,
Payment will be refunded after the deducation of the number of days/months stayed at the
hostel. (Hostel daily basis - undergraduate , hostel monthly basis -postgraduate)
ii. If approval is given before the mid semester break ends, students must settle half of the tuition fee.
iii. Is approval is given after the mid semester break ends, students must settle student fee in full.
iv. Others fees are required to be settled in full for item ii and iii above, while hostel fee is subject to the
regulations of withdrawal from hostel while studying.
v. Medical Leave
For students who are approved for deferment due to medical leave by the University Authority at any
semester, payment will be refunded after the deduction of the number of days/months stayed at hostel is
Please refer to Student Fees Regulation. Click here
I am postgraduate research student and i want to submit my thesis this semester. Do i have to pay my fees in full?
Once we get confirmation from Institute of Postgraduate Students (IPS) that you have submitted your thesis, the university will charged you service fees only. However there are certain conditions to eligible you entitle for this rate. Basically you have to meet the minimum and maximum duration of studies.
Recently my application for sponsorship has been approved. Do I have to submit the approval letter? To whom I have to submit?
Students have to submit a copy of the approval letter to Student Financial Unit, Bursar's Office, Universiti Malaysia Pahang.
My Embassy sponsors my studies in Universiti Malaysia Pahang (UMP). Do I have to pay any other charges?
Students should read carefully terms and condition of their sponsorship. Some of the sponsor covers up to certain limit for example USD3,000/year (USD1,500/semester) which approximately RM9,300/year (RM4,650/semester). If the student fee for one year is more than the sponsored amount then the difference should be paid by the students’ prior or during registration day. Example for calculation shown in Table 1 :-
Students should read carefully terms and condition of their sponsorship. Some of the sponsor does mention the coverage of their sponsorship. The university will accept the guaranteed based on the content of the letter/agreement.
After the students register for that particular semester, university will issue invoice to Ministry of Education (MOE-MyBrain15). MOE-MyBrain15 will take certain period (approximately 2 months) for reviewing and checking of students documentation who eligible to receive sponsorship payment. After university receive the payment from MOE, we will refund (if any) the fees to student within 14 working days. Students are advice to ensure they have submitted all document required such as acceptance letter, agreement etc. to MOE to expedite their payment process.
Do we have to apply for refund since we have already paid by ourselves prior our sponsor made payment?
Once we receive payment form your sponsor, the university will refund (if any) the fees to student within 14 working days. Please ensure that you have updated your bank account number and information in the student e-Comm portal to expedite the process. All payment will be made thru Electronic Fund Transfer (EFT).
You can visit our Bursary Portal. Click here. You can also contact our office at 09-5492042 (undergraduate matters), 09-5492072 (postgraduate matters) or 09-5492054 (sponsorship matters).
Mendaftar secara online di Website UMP, Pautan Aplikasi Online atau capaian di sila klik . Salinan sijil berkaitan perlu dihantar ke Unit Perolehan , Jabatan Bendahari untuk pengesahan dan pengaktifan sebagai vendor di UMP
Pembekal boleh mendapatkan maklumat tersebut di Portal Jabatan Bendahari di bahagian Info Pembekal dan dilaman Web UMP di ruangan iklan tawaran tender dan sebutharga atau di Pautan Aplikasi Online.